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MEIKO Academy Schulungsangebot
Cust­omer­-Orien­ted Communi­ca­tion on the Phone
Web Training
Cust­omer­-Orien­ted Communi­ca­tion on the Phone
Lernziele

Phone calls are old-fashioned you say? On the contrary! Phone calls still play a central role in communicating with customers in sales and customer service. But how do you convincingly address clients on the phone? And how do you professionally conduct a telephone conversation? It takes practice. This e-training course covers how to use your voice skillfully, how to prepare for customer phone calls and how to navigate through phone conversations in a structured manner. You will also learn how to respond effectively to complaints along with tricks that will give your phone communication skills a competitive edge. This is how you buildup a good rapport with your conversation partners!

Themen
  • Understanding common challenges during customer contact on the phone
  • Using your own voice convincingly and authentically
  • Planning and preparing for customer phone calls
  • Leading through customer phone conversations professionally
  • Confidently handling complaint calls
  • Using techniques to be more persuasive on the phone
Preis pro Schulungsteilnehmer
79,00 EUR
Termine
Teilnahme jederzeit möglich
Veranstaltungsort: online

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